Embracing Servitization: Customer Experience as the basis for Innovation
What is considered to be key in achieving business success in this fast-growing world? Simply selling a product may not be enough to create a long lasting relationship with customers. Companies can distinguish themselves by providing services on top of their products. Rather than only focusing on the product, they should focus on the service around a product as well. This is exactly what the theme of the 39th Industria Congress is about, to use customer experience, and using these insights as the basis for an organization to be innovative.


The location of the Industria Congress 2022 will be the Pullman Hotel. This beautiful location is located in the middle of the center of Eindhoven. The 22nd of November it will be covered in Industria Blue.

Organizing committee

The Board of the Industria Congress is responsible for the whole organization of the conference, from determining the theme to selecting the speakers, retrieving the partners, the promotion of the event, and the day organization. The professionalism of the conference and the contact that students and academics will gather with business is a central aspect.

The 39th Industria Congress Board consists of:

Chairman: Jons Duivenvoorden
Treasurer: Jarne Erkens
External Relations: Renata Wintjens
Day Commissioner: Joris de Groot
Promo & Marketing: Rogier Zondag

program 22-11-2022

08:30 – 09:00
09:00 – 09:15
09:15 – 09:45
09:45 – 10:00
10:00 – 11:40
11:40 – 13:20
13:20 – 15:00
15:00 – 15:15
15:15 – 16:00
16:15 – 17:00 
17:00 – 17:30
17:30 – 19:00
19:00 – 21:00
Opening chairman of the day
Plenary reading 1
Workshop round 1
Speed dates, stands & lunch
Workshop round 2
Plenary reading 2
Plenary reading 3
Interactive ending of the day
Speed dates, stands & network drink
Dinner @TBA


Silver Partners

Bronze Partners

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